Return, Refund & Replacement Policy
There was an issue with your order? Here’s how we solve it.
REFUNDS & REPLACEMENTS
Any claims for damaged/defective items must be submitted within 30 days of receiving the product:
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
We will not grant a refund, credit your account, or replace a produced product in case of:
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment (if and as applicable).
- Buyer’s Remorse – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at the customers expense.
- Rejected by Customs – If a package is returned due to customs rejection, We will not issue a refund. It is the responsibility of the customer pay any necessary customs fees.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.